FAQ
1. How do I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout.
Enter your shipping details, select a payment method, and confirm your order. Once payment is complete, your order will be processed.
2. How long does order processing take?
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order is shipped.
3. What are the shipping times?
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USA: 7–15 business days
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International: 10–25 business days
Note: Shipping times may vary due to customs clearance, weather conditions, or courier delays.
4. Do you offer free shipping?
Yes!
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Free Shipping: On all orders over $50
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Standard Shipping: $4.99 for orders under $50
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Express Shipping (if available): Additional charge may apply
5. How can I track my order?
Once your order has been shipped, we will send you an email with a tracking number and link.
You can use it to check the delivery status anytime.
6. What if my package is lost or delayed?
If your order hasn’t arrived within 30 business days, please contact us at support@harvang.com.
We’ll investigate the issue and offer a replacement or refund if necessary.
Please note: We are not responsible for incorrect shipping addresses provided by customers.
7. Do I have to pay customs duties or taxes?
International orders may be subject to customs fees or import taxes.
These charges are the buyer’s responsibility and vary by country.
8. What is your return or refund policy?
If you receive a defective, damaged, or wrong item, you can request a return or refund within 7–14 days of delivery.
Please check our Return & Refund Policy page for more details.
9. Do prices change?
Product prices and promotions may change without notice.
Discount codes and promotions are valid only during their active periods.
10. How can I contact customer support?
If you have any questions or concerns, please contact us:
📧 Email: support@harvang.com
🕒 Hours: Monday–Friday, 9 AM – 6 PM (EST)